Cloud IT For Lawyers

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Two-Factor Authentication – What Is It And Do I Need It?

In the age of technology, stolen identities, compromised credit cards and all things online, technology companies like Google, Facebook, Microsoft and others are trying to help us. These companies have come to recognize that they cannot force their users to use strong passwords and change them frequently. We also ask a lot of these companies, requiring them to keep our information safe while we are accessing their site from a tablet, a mobile phone, the in-law’s virus ridden computer and the firm’s VPN connection.

Whew!

Welcome to two-factor authentication.

Some of you have probably heard about the concept, but aren’t quite sure what it is and if you need it. In short, you need it – wherever you can get it. Two-factor authentication will (as Google describes it) “Help keep the bad guys out of your account by using both your password and your phone.” The process forces you to identify yourself by not only a username and password, but also something that is in your physical possession, like a cell phone (that is the two-factor part).

To test the two factor authentication, I enabled it on my Google Apps for Business email. The initial setup for Google Apps for Business was not difficult. The first time I accessed my email on the web after I set it up, I logged in as normal, but a second window came up that was asking me for a Google Verification Code. A text was sent to my phone and I needed to enter in the verification code to continue to my email. Every 30-days, I am asked for a new code when I access my email on the web or from a new device. I have to say, it can sometimes be a pain, but if I can keep the “bad guys” out of my email account it is worth it.

You will see more companies offering two-factor authentication coming down the pike, with Twitter already working on it and more companies getting ready to offer this option. The ability to verify your identity with a username and password, as well as something that you physically have in your possession is here to stay. Considering the possible consequences of a “hacked” account login or stolen credit card numbers, I propose that you enable two-factor authentication whenever possible and let the tech companies help you protect yourself.


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Setting up a Blog – Taking the First Step

Recently, I had the opportunity to attend a “Legal Geeks” meeting hosted by our local Bar Association, and our topic was blogging. While we drank beer and talked technology, I was surprised at how few attorneys are blogging. Many folks were not sure where to start and I wanted to provide a quick guideline.

After personally setting up a blog, as well as helping clients with their efforts, I would recommend the book Blogging in One Hour for Lawyers by Ernie Svenson for anyone that wants to know more (available through the ABA and iTunes). Ernie makes the process very straightforward and is a great reference when setting up a blog. Unlike Ernie’s example, which uses TypePad.com, I used WordPress.com for my blog as well as the blogs of my clients. It is the most popular platform for blogs and for one main reason – WordPress is easy.

The blog setup is similar to the WordPress.com content management systems (CMS) that many websites use. Those of you who have a little experience modifying websites will be comfortable with the setup. Those of you who are new to WordPress.com, I have provided a few steps below to get you started in the right direction:

  1. Register your domain name. This is the name of your blog – www.nameofyourbloghere.com. You can set up a new domain name for your blog through WordPress.com or if you are already familiar with another registrar (like GoDaddy or Network Solutions), register your new domain there. Here are a couple of hints regarding your new blog:
    1. Separate your blog from your website. You can link to it, but it should be separate from your law firm website.
    2. Use a name that is relevant to your practice or catchy. You can also back into a name by using Google’s keyword search tool and see what related words and phrases rank well in Google.
    3. Use domain forwarding within WordPress.com to forward your domain from WordPress.com to your existing domain if you register your domain at your existing registrar.
  2. Pick a Theme – The themes allow you to select the structure for your blog page.
    1. Choose a theme that can be customized to use your own colors, logo and pictures.
    2. Pick a theme in which you like the location of pictures and text of the blog because they (typically) cannot be changed.
    3. Purchase a theme or use a free theme on WordPress.com. If none of the existing themes work, run a Google search for WordPress themes and you will have many options to choose.
    4. Change themes if you do not like it. Themes can be changed easily and applied to your existing text and pictures.
  3. Start Writing – or Posting (as WordPress calls it)
    1. Use a great title for the blog – Many readers will decide to read your posting based on the title and the title is what shows up in RSS Feeds.
    2. Write on topics interesting to you – If they were interesting to you, they will be interesting to others as well.
    3. Write often – WordPress.com allows readers to subscribe to your blog. Give them something to read at least once a week – more if you can.
  4. Promote your Blog
    1. Link it to your social media sites either automatically (through WordPress.com) or manually.  WordPress.com has links to automatically promote your blog through LinkedIn, Twitter, Google+, Facebook, etc.
    2. Read other people’s blogs – Twitter is a great source for blog ideas and other experts in your practice area.



Blogs are a great tool to show your expertise in an area, keep in touch with existing clients, and market to future clients. It will help you distinguish yourself from your competitors, and increase your visibility online through quality social media content and improved Google rankings.  The positives definitely outweigh the negatives here, so take the time, set up a blog and write, write, write.
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Should I stay or should I go? Legal Technology Conferences

As an attorney, if you have never attended the ABA TechShow in Chicago, it is worth the trip. With more than 50 educational sessions (many for CLE credit) and more than 100 vendors attending, it is a big bang for your buck to get up to speed on technology fast. Whether you would like to know more about hardware (from scanners big and small to the latest in off-cloud storage solutions), software (from legal-specific iPad apps to practice management systems, e-discovery, document assembly, and every type of cloud-based software), or advanced technology tips and tricks (from apps to sites to time saving tools), the ABA TechShow has something for everyone.

Any attorney would benefit from a technology conference and exhibit. Besides earning most of your yearly CLE credit in one shot, you can develop a technology plan that can last for years.

Of course, the ABA TechShow is not the only show out there. A few upcoming legal technology shows include:

  • Association of Legal Administrators (ALA) – April 14-17, 2013 – National Harbor, Maryland
    For more information – http://www.alanet.org/conf/2013/default.html
  • International Legal Technology Association (ILTA) – August 18-22, 2013 – Las Vegas, Nevada
    For more information – http://conference.iltanet.org/
  • NC TechShow on November 1, 2013 – Cary, NC – Law Practice Management Section of the North Carolina Bar Association (NCBA) – More details to come soon.

If your schedule is too packed right now, plan on attending next year and put one on your calendar now so you can schedule around it. The ABA TechShow next year is March 27-29, 2014 in Chicago. Mark your calendars now!

Attend a legal technology conference and exhibit and get excited about technology that will save you and your firm time and money. You will find it is worth the trip.


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ScanSnap: Still the Right Tool for Going Paperless

As a legal technology consultant and small business owner, I run into the same issues as attorneys – too much paper.  I hate paper as much as the next person but it seems to be a necessary evil.  From receipts, to bills, to tax forms, paper still surrounds us, so how can we ever hope to reach the dream of a “paperless office?”

I have been recommending Fujitsu ScanSnap desktop scanners for many years in the quest to eliminate paper and clutter. It is an essential tool for start-up law firms, as well as larger firms who want to begin the process of reducing their paper.  The amount of billable time saved from walking to the large multifunctional printer/copier alone is worth the purchase price.

I use the ScanSnap model S1500 and the solidly built, duplex, color desktop scanner is a workhorse upon installation. Not only is the hardware superior, but the license of Adobe Acrobat Standard that comes as part of the package makes this scanner hard to beat.

I recently had the opportunity to look at the ScanSnap iX500, the latest version of the wireless scanner released from Fujitsu.  While they tout wireless access for the device, it’s not what you think.  My vision was that I could eliminate another wire from my computer to the scanner, but that is not the case.  Instead, it allows you to scan documents directly from your ScanSnap to your mobile device – iPhone,  iPad and Kindle or whatever your chosen flavor would be.  A great option for on-the-go types, but I’ll have to wait for a future release for a shareable ScanSnap.  In the meantime, this new model is one step closer.

I will continue to recommend the ScanSnap scanner in any make or model.  I still haven’t gotten rid of my paper; however, I am working towards the elusive “paperless office” and ScanSnap is still my device of choice.


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Take another look at Rocket Matter

I’ve been looking at cloud-based practice management systems for a while, and I’m pretty hard to impress.  I saw a demo of Rocket Matter years ago when they first exhibited at the ABA TechShow, and while they had the right idea, they seemed to be consistently overshadowed by Clio’s marketing might.  But times change, and I recently had the opportunity to see another demo of Rocket Matter. If you haven’t seen Rocket Matter in a while, or don’t know about the product, it is time to take another look because Rocket Matter has really upped their game.

For the last five years, Rocket Matter (www.rocketmatter.com) and Clio (www.goclio.com) have been the two big players on the cloud-based practice management market but recently, other options have entered the market. Unfortunately, many of the new systems (and some of the older cloud-based solutions) still have one big problem – they cannot satisfy all the time and billing needs of their law firm clients.  One area where all of these products have struggled has been seamless integration with a critical piece of software used by many small and medium-sized firms – QuickBooks.  While there have been syncs to QuickBooks and links to QuickBooks, true integration between a cloud system and this essential application did not exist:  Until now.

At the beginning of this year, Rocket Matter launched one-button integration with QuickBooks, and just let me say, “Wow.”  This new version of Rocket Matter solves many of the issues that cloud-based practice management systems have struggled with in terms of time and billing. With a required consultation, Rocket Matter will make sure that the Rocket Matter-QuickBooks connection is setup correctly and works as expected the first time.  From there, the time and bills that are easily entered into Rocket Matter can be accounted for correctly in QuickBooks. Accountants of law firms rejoice!  The accountants and bookkeepers can continue to enter their debits, credits and write checks in the correct client and matter in QuickBooks.  Everyone is happy. Problem solved.

If it has been a while since you have seen Rocket Matter, it is worth a new look.  The clean, intuitive interface coupled with the QuickBooks integration is impressive and the demo is worth your time.  In the end, this well-planned move of QuickBooks integration could blast Rocket Matter to the top.


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Protecting Data on your iDevice

Recently, I received a call from a client that had her smart phone stolen. She left it in a coffee shop and when she returned to the shop, it was gone. It is tough to hear. We all know how much these devices have on them – our home address and phone numbers, all our personal contacts and, for many of us, confidential client information. Luckily for her, she only had her personal email on it. The first question I asked when she told me about the phone was “Does it have a password on it?” Unfortunately, the answer was no.

Smart phone and tablet computers can be a great way to be able to keep up with your mobile lifestyle by providing you quick and easy access to your email, calendars and contacts and everything in between. Whether your preference is an iPhone, iPad, Android device, or any other type of smart phone or tablet, convenience is the key. Along with the ease of use of these devices come risks. The risk of losing of your email, calendar, contacts and more importantly, client confidential information is higher than ever before.

Most people that steal phones are not looking to access the data on them, they are looking to wipe the phone clean and sell it the highest bidder. By taking about 10 seconds to set up a password on a phone, tablet or any mobile device, it can give you piece of mind if your device is ever lost or stolen.

If the likelihood of your device being stolen it is small then consider the scenario that your device may be lost. The latest statistics of 40,000 smart phones being left in taxicabs in New York City is very real. Everyone should find a way to protect yourself and your data. A very simple way to protect your client data if your smart device is ever lost or stolen is a screen password.

Take out whatever device you use for your email (iPad, iPhone, Android smart phone or any other make) out of your pocket or briefcase and turn it on. If you are not prompted for some type of password, I’m talking to you. The password is typically a four digit code or may be a shape to draw with your finger before the Home Screen appears on your phone. For most devices, if the password is entered incorrectly 10 times the information on device will be deleted. This is a very quick and very easy way to protect your client data on mobile devices.

The instructions are below for an iPhone and an iPad. Android devices are protected in a similar fashion:

  • Click the Home button to bring up the main menu
  • Click on Settings
  • In the Settings screen click on General
  • In the General screen click on Passcode Lock
  • This will open the Set Passcode screen. Enter a 4-figure code and re-enter it when prompted
  • You will now be at the Passcode Lock screen. You can change when you are prompted to enter the Passcode. The default setting – Immediately – means you will be asked to enter it as soon as your start using the iPhone. But you can change the setting so that the prompt appears after a certain period of use
  • Press the Home button to return to the main menu.

This setting can protect your client’s confidential data if your device ever falls into someone else’s hands. It will be worth it to you, to your client and to your conscience when you go to bed tonight.


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New Year Technology Resolutions

At the beginning of the year, we like to make resolutions that will guide us through the year to a happier and more organized New Year. Rather than making resolutions that will end sooner rather than later, let’s resolve to move forward rather than backward as far as technology is concerned. I propose 10 technology resolutions to start 2013 off right:

  1. Update your website – Your website is the marketing tool for you and your firm that is always on and works while you are sleeping. Take the initiative and update your attorney profile as well as practice areas with up to date information including your accomplishments and recognitions from 2012. In smaller firms, take a look at your website from your (potential) client’s point of view. Does it provide the information that your clients need – both present and future? What information could you provide to clients about your firm, yourself or your practice areas that might be helpful to them? Are there some newer practice areas that you would like expand? Spend some time updating your site so even repeat visitors will notice a difference.
  2. Update Social Media – As much as some attorneys would like to deny the power of Social Media, it is here to stay. Embrace your LinkedIn/Google+/Facebook profile. Add a picture and some of your past employment and accomplishments or task your staff to update it on your behalf. LinkedIn profiles do very well in Google searches and Google+’s influence will only move it up in the rankings. If someone searches your name, the LinkedIn/Google+ profile may be the first one to appear. Make sure your first impression is a good one.
  3. Google Yourself – Speaking of searches, don’t forget to Google yourself as well. You need to know what results appear when you search your name. This is the same search that other attorneys and potential clients will do to find you. You might discover that your Google ranking or your firm’s ranking is not as high as you had hoped it would be. (Side note to call the website folks and find out what you can do.) You also might discover some other searches out there like Avvo.com and Yelp.com have (good and bad) information about you. Claim those profiles as well since the information is out there – it might as well be good information.
  4. Clean out your files – The beginning of the year is a great time to clean out your files. Even if you made the vow to “Go Paperless in 2012” and you are still drowning in paper, make the vow again. Every piece of paper that is scanned now is one less piece of paper that has to be stored for seven years and destroyed thereafter. With online storage prices so low and some places are giving space away (Dropbox, Google Drive, Amazon, Skydrive and so on), the space is there. Arm yourself with a desktop scanner like a ScanSnap and the process is (almost) easy.
  5. Get Social – Even if the idea of going to a networking event makes you cringe, make your own networking events. Take your referral sources to lunch or coffee and ask them for referrals. Take your clients to lunch and find out how you can help them. It is great to be social, but be social with a purpose.
  6. Go to CLEs early  – It is the beginning of 2013 and your CLEs are lacking again. Take advantage of CLEs early in the year or sign up for them now and make your schedule around them. I recently attended an iPad CLE that gave me some great time saving apps while sitting at my desk. (See tip #7). Lawyers Mutual has some great upcoming CLEs in various locations around the state. Check out the schedule here: http://www.lawyersmutualnc.com/cle-schedule
  7. Buy an iPad – iPads are here to stay and the legal community has thankfully embraced this new technology. With apps to track mileage, key time and to take notes on depositions, the million-plus apps in the Apple App Store will entice and overwhelm you. By attending like the iPad one, it can arm you with the right apps for the right job. Have an upcoming trial? Consider running your trial software from an iPad using the Trialpad App.
  8. Encrypt your Dropbox account – We all know that Dropbox is a great tool for storing files but the files stored in Dropbox are not encrypted. This means that they could be read by others if the files were lost or stolen. Layer encryption software like Viivo or TrueCrypt on top of Dropbox to make your data unreadable by anyone but you. It’s the right way to secure data in Dropbox for your clients and for you.
  9. Consider the Cloud – The Cloud is the new buzz word for storing your data on the internet. Ethically, attorneys in North Carolina can use Cloud-based services as long as “reasonable care” is taken to protect your data. If your firm is considering moving data into the Cloud (or already has data in the Cloud), read the Terms of Service associated with your data provider. From Google to Clio to Netdocuments and Bill4Time, understanding and accepting the Terms of Service is vital. Attorneys cannot put their heads in the sand and plead, “I don’t understand the technology”. If you are using the Cloud for documents, billing, practice management or email, you need to make sure you know and understand the implications of that decision.
  10. Stay Current with your Operating System –After April 8, 2014, Microsoft will no longer support Windows XP. If you still are using Windows XP (and so many firms are), make plans now to upgrade to at least Windows 7 (preferably Professional) before then. There is lots of talk of Windows 8 with touch screen tablets as laptop replacements. Truthfully, it is neat, and different, and somewhat confusing even for the most experienced user, so prepare for a learning curve. More importantly isn’t an upgrade to Windows 8, it is the End of Life of Windows XP. Either way, you don’t want to be making these decisions this time next year when time is running out.

The beginning of the year is a good time to begin some habits that will last a lifetime – or at least until February December. Take a little time to make some big changes that will help you and your firm throughout the year. Happy 2013!